Confidentiality & Data Protection

Working with sensitive personal information, we understand that it is vital that the information of our service-users and partner agencies is protected. The confidentiality and security of any personal data is protected and only those who have authorisation to see this information will have access to it.

During contact with us, if you provide us with any personal or sensitive information then we will provide the appropriate documentation to detail how this information is used and who we may share this with, as well as any reasons the information may be shared and if necessary all appropriate confidentiality and consent documentation. Our projects do vary so the specifics of this information will be bespoke to the nature of service or support that is provided in each instance.

Our Data Protection Policy details the arrangements for this and ensures that we hold all sensitive or personal information securely, in line with Data Protection laws and GDPR legislation. If you would like to see a full copy of our policy please contact [email protected]

Why we might collect personal data

Sometimes, we use anonymised personal data for the purposes of the legitimate interest of the company; this might include applications for fundraising or new projects, analysing our own performance and how we might be able to improve our services, to resolve complaints or to provide you with advice that may have been requested.

Your rights

If you are or have been, one of our service-users and you have a query about how your data is stored then please contact us.

We would encourage any service-user to exercise their rights in line with data protection law, which can be found here and include:

• The Right to be informed
• The right of access
• The right to rectification
• The right to erasure or to ‘be forgotten’
• The right to restrict processing
• The right to data portability
• The right to object