Case studies
Making a difference
The impact of our support
The case studies below demonstrate Fortix’s ability to work with individuals who present with complex and overlapping needs, including mental health conditions, homelessness, substance misuse, learning disabilities, trauma, self-neglect, and offending or community safety concerns.
These are real examples of the outcomes we achieve — including for people who may previously have been difficult for other services to place.
All case studies are shared with the full consent of the individuals concerned. To discuss any of these in more detail, or to find out more about our experience with complex placements, please get in touch.
David
“When I first arrived, I wasn’t sure what to expect. The staff, with their unwavering patience and understanding, were very positive from the first day, and I was pleasantly surprised by their approach to me. Due to my mental health and past behavioural issues, their patience and understanding were a beacon of hope.
“The way the staff treat me is exceptional. There are times when I get angry/frustrated, which leads to me spitting at staff, racially/verbally abusing staff and making threats of violence. Despite my outbursts, they have shown great patience, calmed me down, and given me multiple chances, even though I know I would have been evicted in other places. I am truly grateful for their exceptional treatment.
“I have learned a lot about myself and how to manage myself better. With consistent support, I have learned to keep my room tidy and maintain my personal hygiene, including showering regularly. I have also learned to manage my anger and frustration better, and I now think about the consequences of my actions, whereas before, I didn’t care.
“Fortix has helped me in many ways. They have guided, reassured, and supported me. They have also given me skills in managing day-to-day living, such as cooking, cleaning, and regulating my emotions. They have provided me with skills to manage my anger better. The team has been very consistent in their support, which has built a solid foundation of trust and helped me become a better version of myself.”
Michelle
Michelle* was placed in our services by a local authority team responsible for sourcing her housing.
At this point in time she was drinking alcohol heavily whilst living in temporary accommodation and struggling in the environment. She regularly exhibited highly distressed physical behaviour and neglected her hygiene; at points this behaviour had resulted in the police attending the premises.
The local authority team had attempted to house Michelle in neighbouring areas; however, services were not willing to accept her into supported housing due to the level of risk.
As a team with significant experience of managing complex cases, we provided Michelle with extensive daily support.
This led to her taking steps to address her alcohol use, attending appointments in relation to her mental health and starting to build bridges with her family again, recently visiting her mum abroad.
